Fresh

Food & Grocery

Home Needs

Beauty & Wellness

Baby care & Toys

Health, Sports & Fitness

Stationery

About us

Our Journey

We are a part of Future Group, a leader in the Indian retail sector. Future Group is credited with helping spearhead the retail boom in India with Big Bazaar, Brand Factory, Easyday and Central.

We launched our first store in Malad - Mumbai, which is spread over 1,25,000 sq. ft. Since its inception, we have opened a total of 19 stores and have marked our presence in major cities like Mumbai, Navi Mumbai, Thane, Delhi, Noida, Hyderabad, Bengaluru, Bhopal, Amritsar, Pune, Ahmedabad and Vadodara.

More than 20 lakh customers visit our stores every month.

What do we stand for?

We are a hypermarket in the true sense of the word, as we offer our customers 'Something Fresh every day' through the most authoritative range and assortment of quality and value for money products, all under one roof; this includes an exemplary choice of products across food, home and fashion.

Our Range & Assortment

Our stores provide our customers a world class shopping experience with a large, modern and exciting format. We boast of a fine range of over 55,000 products across categories such as Grocery, Fruits & Vegetables, Home & Personal Care, Apparel, Footwear, Small Appliances, Home Décor, Sports, Toys, Stationery, Kitchen accessories, Gifting, Fitness and more. We also have exclusive sections for Meat, Fish, Bakery and delicatessen products. We also have best prices every day that keep customer savings in mind.

Our Private Brands

We offer our very own brands across categories. We have developed a suite of exclusive brands such as Fresh Basket, Good Living and Terzo in Food, Grocery and Home & personal care, Avorio, Ebano and Maxit in General Merchandise and RiverInc, City Life, Joojoobs, Iktara and Masala Chai in Apparel and Accessories among other brands available only at our stores.

Indian, International, Organic, Healthy - We have it all!

Catering to the refined needs of up market urban consumers, we have the finest quality products from both Indian and international cuisines. This includes an exotic assortment of authentic food products across organic foods, cheese, condiments, cold cuts, breads and packaged products sourced from a variety of places around the world. Additionally, appealing to all health-conscious food lovers, our stores also offer an extensive range of healthy alternatives in the health food section.

Our Stores

Our symmetrically and well-arranged store sections promise customers an easy and hassle-free shopping experience. Extra-wide aisles for easy navigation and extensively laid out cash-counters for quick check-outs are some of the distinguishing features of our stores. We also offer other value added services like ATMs, Telecom services, Laundry, Restaurants etc. under one roof to make the shopping experience richer, convenient and complete.

Discovery Club Card

Our loyalty program, the Discovery Club, offers its members a host of exclusive offers, discounts, points and previews.

HyperCity Promises

Terms & Conditions

Big Bazaar PHS - T&C

  • Vouchers of Rs 2500 (Home & Kitchenware), 1000 (Apparel & Footwear) and Cashback of Rs 500 (Future Pay wallet) on shopping of Rs 4000 is not applicable on orders placed on www.hypercityfresh.com
  • Any Bank offers, applicable during 29th Sep – 03rd Oct 2018 for in store purchases, will not be applicable on orders placed on www.hypercityfresh.com
  • HyperCITYfresh.com reserves the right to withdraw or stop or change or modify this scheme at any given time without prior notice.
  • All issues subject to Mumbai Jurisdiction.
  • Any dispute should be referred to the Future Retail Limited ("Company") & the decision of the Company shall be final.

Big Bazaar 5 Days MAHA BACHAT - T&C

  • Cashback of upto Rs 1200 on shopping of Rs 3000 is not applicable on orders placed on www.hypercityfresh.com
  • Any Bank offers, applicable during 11th – 15th August 2018 for in store purchases, will not be applicable on orders placed on www.hypercityfresh.com
  • HyperCITYfresh.com reserves the right to withdraw or stop or change or modify this scheme at any given time without prior notice.
  • All issues subject to Mumbai Jurisdiction.
  • Any dispute should be referred to the Future Retail Limited ("Company") & the decision of the Company shall be final.

Welcome to www.hypercityfresh.com service provided by Hypercity Retail (India) Ltd. This website is owned and operated by Hypercity Retail (India) Ltd. ('Hypercity Retail (India) Ltd' or Hypercity' Retail (India), 'we' or 'us'. Registered office: Umang Tower,2nd Floor, Mindspace, Off. Link Road, Malad (West), Mumbai – 400 064, Maharashtra.. In using the www.hypercityfresh.com service, of Hypercity Retail India Ltd you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at [email protected] or call us on 18002097172

We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

  • PricingAll the products listed on the Site will be sold at MRP unless otherwise specified. Although prices of most of the products do not fluctuate on a daily basis, prices of some commodities and those of fresh food may change. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery.
  • Payment through Card on Delivery a. Split payments (between cash and card on delivery) is not allowed.
    b. Delivery will be done only after receiving the payment at our end.
    c. Card on delivery is available across all the platform (Website and App).
  • ColorsWe have made every effort to display the colors of our products appearing on the Website as accurately as possible. However, as each monitor can have variations in shades, brightness etc., we cannot guarantee that display of color of a product on your monitor will be accurate, compared with the actual product.
  • PicturesImages are for representation purpose only. Actual Product sizes available may differ from those shown. Pl. refer to the size guide, wherever applicable and available.
  • EligibilityChildren - Use of our site is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use our site only with the involvement of a parent or guardian.

Account & Registration Obligations

All users have to register and login for placing orders on the Website. You must keep your account and registration details current and correct for communications related to your purchases from the Website. By agreeing to the Terms of Use, the user agrees to receive promotional communication and newsletters from the Company and its partners. The user can opt out from such communication and/or newsletters either by unsubscribing on the site itself, or by contacting the customer services team and placing a request for unsubscribing.

Agreement & Confirmation

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by HyperCITY for redelivery shall be claimed from you.
  • You will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  • You will provide authentic and true information in all instances where such information is requested of you. HyperCITY reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  • You are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Feedback and Submissions

HyperCITY does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant HyperCITY the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments. HyperCITY and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

License and Site access

HyperCITY grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HyperCITY. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HyperCITY.

Copyrights & Trademarks

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software.

Privacy Policy

Personal Information

  • This Privacy Policy provides succinctly the manner your data is collected and used by HyperCITY on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by HyperCITY in the manner provided in this Privacy Policy.
  • The information we learn from customers helps us personalize and continually improve your shopping experience at Hypercityfresh.com We use your information to get assistance in handling orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website.

Policy updates

  • HyperCITY Retail India Ltd reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

What Information Can I Access?

  • www.hypercityfresh.com gives you access to a broad range of information about your account and your interactions with www.hypercityfresh.com for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

Contact information

HyperCITY Retail India Ltd
Umang Towers 2nd floor,
Near Inorbit Mall,
Mindspace, Malad (West)
Mumbai – 400064
Tel – 18002097172
Email id: [email protected]

Payment policies & Options

The following modes of payments are available:

  • Credit Cards - Master Card, Visa.
  • Debit Cards-Master Card, Visa, Maestro, Amex, Rupay.
  • NetBanking
  • After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section you will be asked for address and other contact information as well as payment related information. Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.

Return & Refund Policy

What is the Return policy period applicable for different categories?

* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

Category Return Period Remarks
Fresh
It includes Fresh fruits & vegetables, Meat & fish, frozen, fresh bakery, fresh dairy & meals to go.
At the Time of Delivery Perishable items will not be exchanged or refunded in any circumstances after the delivery is completed.
Food
It includes staples & grocery, biscuits, snacks, chocolates & sweets, breakfast & cereals, ready to cook, sauces, pickles & dips, canned food, cold beverages, hot beverages & baking needs.
At the time of Delivery or within 14 days
Specialty Food
It includes International, Waitrose, Taste of India & Organic
At the time of delivery or within 14 days
Home
It includes household, beauty & wellness, baby care & toys, health sports & fitness, stationary, pet care, car care, electrical utilities, furnishing & Appliances.
At the time of delivery or within 14 days

NOTE:

Products, under the following instances, cannot be accepted by us for Return:

  • Damages due to mishandling of product;
  • Products with tampered or missing labels;
  • Products without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered.
  • Product Accessories / Freebies / Bundles & Combos: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as "bundles" or "combos" with the product should also be returned so as to enable us to initiate the exchange or return process.

How does Hypercity help in resolving any issue with a product purchased from our private brands on HypercityFresh.com?

Fresh Basket, Good Living, Hypercity Supremia & Terzo.

We endeavor to provide the best quality products every single time you order with us.

We have a "no questions asked return and refund policy" which entitles all our customers to return the product if they are not satisfied with the quality, freshness or physical condition of the product. We will take the returned product back with us and if already paid the corresponding value would be refunded to you within 7 working days.

PS: The product should be maximum 25% of the total quantity consumed to make it eligible for a return.

What items can I Exchange?

Please refer to the table above.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful.

Can I return the products at the store?

No.

Can I use online coupon codes at the store?

No.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns
- Return request is made outside the specified time frame
- Product is damaged because of use or Product is not in the same condition as you received it (Not applicable for our private label products)
- Any consumable item which has been used.
- Products with tampered or missing serial numbers
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

How will I get my refund if I order via credit card/debit card/ wallet?

Refund type Credit return duration Mode of credit return
On time of delivery Within 7 working days from time of delivery For Prepaid orders: The amount will be credited to your same source of payment
Return after Delivery Within 7 working days after the product is picked from your location For prepaid orders: The amount will be credited to your same source of payment